One of the biggest problems a small or a new e-commerce business face is the order fulfillment process. Your business might be selling a unique or hot product, but you will face some problems if it’s not reaching the intended customer. Order fulfillment companies help smooth line the order process of a business, resulting in high sales and profits. Take the time to find an order fulfillment company that aligns with the size of your business and its greatest needs. If you are looking for an order fulfillment company, always look for the qualities before hiring them.
1. Shipping Time
One critical aspect that makes any order fulfillment company desirable is its shipping time. Almost 53% of online shoppers are discouraged or cancel their orders due to slow delivery times. The best fulfillment companies have the staff and the expertise to handle all orders efficiently and pack and ship them out on time to avoid customer dissatisfaction. Also, take a look at the routes and transportation means to know the shipping times of a fulfillment company.
2. Order Volume
When selecting an order fulfillment company, always look at their order volume and how they manage it. A good fulfillment company can handle large volumes efficiently and deliver them to the customer on time. If a company cannot handle large order volumes, then don’t take a chance on them as they will only bring more problems to the business than solutions.
3. Location
The location of a fulfillment company is crucial and determines how quickly the product will reach the customer. Before selecting a fulfillment company, analyze where your products are shipped the most. Once it’s done, select an order fulfillment company in that area for faster deliveries. For example, if your business is set up in New York, but most of your orders come from California, finding a fulfillment company in California should be a priority. Locations of a fulfillment company directly affect the speed of delivery; therefore, this factor needs to be looked at properly when selecting such a company.
4. In Line with the Business
Nearly all the fulfillment companies have a specific product type that they handle. For example, finding a company specializing in that niche can help speedy and safe deliveries if you have a garment business. Moreover, these companies have special warehouses designed to store and protect a specific order type. Apart from speedy deliveries, product safety is also essential, and these fulfilling companies promise exactly that.
5. Packaging
The way your product is packaged and delivered has a massive say in customer satisfaction. A fulfilling company should package your product according to your demands. These companies offer different packaging options that offer maximum protection to your product. Therefore, always ask for packaging details and styles when selecting an order fulfillment company.
Over the past decade, eCommerce has taken over the traditional business, and the trend will only grow. Therefore, having an order fulfillment company that offers maximum efficiency is all your business needs to grow exponentially.